Platform Terms and Conditions for Passengers

Last updated: September 2026

I. Definitions - Subject Matter

The company named “Perloo Tech ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.” (Perloo Tech Single-Member Private Company), trading as “Perloo Tech”, with General Commercial Registry (G.E.MI.) number 190205620000 and tax identification number 803127553, having its registered office in Rhodes at 39 Grigoriou Lampraki Street, postal code 85100 (hereinafter the “Company”), lawfully operates and manages the “Perloo” digital application and/or online platform (hereinafter the “Platform”), providing intermediation services for the conclusion of transport contracts between Users and independent third-party transport service providers.

The Company has been granted the required licences for electronic or telephone intermediation for passenger transport using public-use passenger vehicles (E.D.X.) and private-use passenger vehicles with a driver (E.I.X.) by the Ministry of Infrastructure and Transport, through the Directorate-General for Transport, the Passenger Transport Directorate and the Urban Passenger Transport Department, pursuant to Articles 12 and 13 of Law 4530/2018, as amended from time to time.

“Transport Provider” means the independent professional or partner business that undertakes to perform the transport and is the User’s counterparty to the relevant transport contract. “Driver” means the natural person who performs the transport on their own behalf or on behalf of the Transport Provider.

The Platform does not itself provide transport services, does not act as a carrier and does not become a party to the transport contract concluded between the User and the Transport Provider.

II. Acceptance of Terms - User Capacity

The provisions of this section on personal use and the restrictions on commercial or professional use or the resale of bookings concern use of the Platform by passengers. They do not prohibit professional use of the Platform by partner Drivers and Transport Providers to accept and perform bookings in accordance with the specific Drivers Terms of Use and the relevant cooperation agreements.

The Platform is intended exclusively for end users who are consumers, for personal use (hereinafter the “User” and “Users”).

Access to and use of the Platform require unconditional acceptance of these terms. The User declares that they are an adult, have full legal capacity and use the Platform exclusively for private purposes.

Use of the Platform for commercial, professional or resale purposes is prohibited. The User may make a booking on behalf of another passenger, provided that they have that passenger’s consent and enter accurate contact and journey details. The User must inform the passenger of the terms relating to the performance of the ride and remains responsible for payment, cancellation and the accuracy of the booking details.

Systematically making or reselling bookings for commercial or professional purposes without a prior agreement with the Company is prohibited.

The Company may amend these Terms where required by changes in legislation, the services provided or the operation of the Platform, or for security reasons. Material amendments are notified to registered Users through the Platform or by email before taking effect. Amendments do not apply retroactively or affect already confirmed bookings, unless otherwise required by a mandatory provision of applicable law or where the amendment is more favourable to the User. Continued use of the Platform after the amended Terms take effect requires the User’s acceptance of them.

III. Access - Technical Requirements

A personal account may be required to use some or all of the Platform’s features. The User must provide accurate, complete and up-to-date information and must not create an account using another person’s details without lawful authorisation.

The account is personal and may not be transferred or made available to third parties. The User is responsible for keeping their access credentials secure and must immediately inform the Company if they become aware of unauthorised access to or use of their account.

The User may request deletion of their account through the relevant Platform feature or by contacting support. Account deletion does not affect obligations already arising from confirmed or completed bookings or the retention of data required by tax, accounting or other applicable law, in accordance with the Privacy Policy.

Use of the Platform requires internet access and suitable technical equipment. The User is solely responsible for their technical infrastructure and for the security of their access credentials (account and passwords).

Through their account, the User may access their scheduled and completed rides, available payment information and relevant transaction documents transmitted through the Platform.

This information remains available through the account for the period necessary to operate the service, support the User and comply with applicable legal obligations. Further information on personal data retention periods is provided in the Privacy Policy.

IV. Booking Process - Transport Contract

1. Submitting a transport request

Through the Platform, the User may submit a request for an immediate or scheduled journey using a public-use passenger vehicle (E.D.X.) or a private-use passenger vehicle (E.I.X.) with a Driver, where the relevant service is available.

To submit a request, the User is asked to:

a) enter the pickup point and destination;

b) select the date and time of the journey or request an immediate journey, where available;

c) state the number of passengers and any special requirements or additional services;

d) enter additional information, such as a flight or ferry number;

e) select an available payment method; and

f) check the details and displayed price and submit the transport request.

The User is responsible for the accuracy and completeness of the information entered. Inaccurate or incomplete information may affect whether the journey can be accepted or properly performed.

Before submitting the booking, the User must accurately state the number of passengers, the number and type of luggage items, any need for a child seat, whether a pet will be transported, and any other special requirement that may affect the choice of a suitable vehicle or the performance of the transport.

The ability to meet special requirements depends on the availability of a suitable vehicle and Driver and is confirmed through the Platform. Any additional charge is disclosed to the User before the booking is finally submitted.

The transport of illegal, dangerous, flammable or explosive items, or items that may endanger persons or damage the vehicle due to their size, weight or nature, is prohibited. The Driver may refuse to transport undeclared luggage or items where they cannot be transported safely or lawfully.

The Platform seeks to facilitate service for Users with disabilities or reduced mobility. When submitting a booking, the User is asked to state any need for an accessible vehicle, carriage of a wheelchair or assistance dog, or other reasonable assistance, so that a suitable Driver and vehicle can be sought.

Acceptance of a request requiring a specially adapted vehicle depends on the availability of a vehicle meeting the necessary technical and legal requirements. Refusal of service or unfavourable treatment of a User solely on grounds of disability or reduced mobility is prohibited, subject to objective safety requirements and the capabilities of the particular vehicle.

2. Determining and displaying the price

Before the request is finally submitted, the Platform calculates and displays the total journey price to the User on the basis of the information provided.

In calculating the price, the following may in particular be taken into account:

a) the pickup point and destination;

b) the distance and estimated duration of the journey;

c) the date and time of the journey;

d) the vehicle category, size and required capacity;

e) any additional services or charges, such as a child seat or airport or port pickup; and

f) applicable local tariffs and any other factor permitted or required by the law applicable at the time.

The displayed price relates exclusively to the particular journey and the information provided by the User when submitting the request. Before submission, the User is informed of the total amount payable, including selected additional services or charges known in advance.

Once the booking is confirmed, the agreed price remains fixed, subject to changes to the booking details requested by the User, the provision of an additional service not initially declared, or a different arrangement required by a mandatory provision of applicable law.

If the User wishes to change the destination, they must cancel the existing booking and submit a new request, for which a new price will be calculated and displayed.

3. Forwarding, accepting and confirming the request

Once submitted, the request is forwarded through the Platform to an available and suitable Driver. For this purpose, only the information necessary to assess, accept and perform the ride is transmitted, including in particular the pickup point, destination, date and time, number of passengers and declared special requirements.

Submission of a request by the User does not automatically mean that the booking has been accepted or finally confirmed. The request remains pending until an available Driver is assigned and the relevant confirmation is sent to the User. The booking is considered finally confirmed when the request has been accepted, assigned to a Driver and the User has received the relevant confirmation through the Platform.

After the booking is confirmed, the User receives, or is able to save through the Platform, a confirmation containing the basic journey details, agreed price, selected payment method and applicable cancellation terms. Confirmation may also be sent to the email address or other contact details provided by the User.

The transport request is shared with all Drivers who meet the eligibility criteria. Forwarding and assignment are based on objective criteria relating to the ability to perform the particular ride. These criteria may include, in particular, the Driver’s availability and location, distance from the pickup point, vehicle category and capacity, special booking requirements and the ability to serve the User on time.

Assignment may take place through automated Platform functions or with administrator intervention, without the Platform guaranteeing that every request will be accepted or that a suitable Driver will be available.

After confirmation, the User may view the booking details. The Driver’s full name and the vehicle’s make, registration number and colour are displayed thirty (30) minutes before the scheduled pickup time. The passenger’s full name is displayed to the Driver from the same time. This display period may change, with notice through the Platform before the change applies to the relevant booking.

The above information is provided to inform and assist the User. If the Driver or vehicle must be replaced, the relevant details are updated on the Platform.

Communication between the passenger and the Driver is enabled thirty (30) minutes before the scheduled pickup time, through in-app chat without displaying mobile phone numbers and through telephone calls via Twilio with real numbers masked. Telephone conversations are not recorded. The activation period may change, with notice through the Platform before the change applies to the relevant booking. Communication is disabled after the ride is completed or cancelled.

4. Conclusion of the transport contract and the Platform’s role

Acceptance of the request and confirmation of the booking conclude a transport contract exclusively between the User and the Transport Provider undertaking the ride.

The Platform provides the technological services necessary to submit and manage journey requests, transmit requests to available providers, facilitate payments and enable communication between the User and the Driver. Unless otherwise provided by a mandatory provision of applicable law, the Platform does not become a party to the transport contract or assume the status of carrier.

The journey is performed by an appropriately licensed Driver or partner business using a vehicle that meets the legal requirements for the particular category of transport.

The Platform does not guarantee that every submitted request will be accepted or that a Driver will be available at the time and place selected by the User.

If no Driver is available, the User is informed, the booking is not confirmed and no final charge is made. Any pre-authorisation or temporary hold is released in accordance with the processing times and procedure of the relevant payment service provider.

5. Payment and pre-authorisation

Available payment methods may include credit or debit card, Apple Pay, Google Pay or another payment method displayed on the Platform.

When the request is submitted, a pre-authorisation or temporary hold for the displayed amount may be placed on the User’s payment method. Pre-authorisation does not in itself constitute a final charge or confirmation of the booking.

The final charge is made after completion of the journey, unless the Platform clearly informs the User, before submission of the request, that a different charging time applies to the particular service.

A confirmed booking creates a payment obligation in accordance with the displayed price and these Terms, subject to the cancellation and refund rights set out below.

6. Changing the date or time

The User may submit a timely request through the Platform to change the date or time of the journey. The Driver may also submit such a request where an objective need arises from the circumstances of the ride.

A change request submitted at least twenty-four (24) hours before the scheduled time is considered subject to the availability of a suitable Driver. A request submitted less than twenty-four (24) hours beforehand is considered only where there is a significant reason and the new time can be accommodated.

If a flight or ferry is delayed, the User must inform the Platform as soon as possible and request rescheduling. Providing a flight or ferry number does not automatically guarantee a booking change or Driver availability at the new time.

If the change is accepted and the already assigned Driver can accommodate the new time, the change is made at no additional charge.

If the originally assigned Driver cannot accommodate the new time, the Platform may attempt to replace them with another suitable Driver and vehicle meeting the booking requirements, particularly the category and required number of seats.

Replacement of the Driver or vehicle does not require fresh acceptance by the User, provided the essential characteristics of the booking do not change. The User is informed of the replacement and the agreed price remains unchanged.

If a suitable Driver cannot be found for the new date or time, the change request is rejected. If the circumstances mean that the original booking can no longer be performed, it is cancelled and any amount paid is refunded to the User using the original payment method.

7. Cancellation by the Driver or inability to perform

If the Driver cannot be replaced in time, the booking is cancelled at no cost to the User and the User is notified. Any amount paid is refunded in full using the same payment method, and any pre-authorisation is released in accordance with the payment service provider’s procedure. From thirty (30) minutes before the scheduled pick-up time until the journey starts, a cancellation action by the User or the Driver immediately cancels the booking, and financial settlement is determined following a review of fault in accordance with section XII.

8. Support and review of charges

If the User believes that a charge does not match the price displayed and accepted when submitting the request, or that an incorrect charge has been made, they may request a review through the Platform’s support procedure.

Submitting a review request does not automatically mean that it is accepted or that a refund will be issued. The request is assessed on the basis of the booking details, data relating to the completed ride, relevant transactions and applicable law.

9. Obligations and Rules of Conduct during the Ride

When using the Platform and during the ride, the User and the Driver must behave courteously and respectfully, comply with applicable law and avoid any conduct that may endanger or offend another person.

In particular, violence or threats of violence, harassment, offensive or discriminatory behaviour, damage to the vehicle, smoking or use of prohibited substances in the vehicle, and any action that interferes with safe driving are prohibited.

The Driver may refuse to start the ride or request that it end early at a safe and legally permitted location if the conduct of the User or another passenger creates an immediate risk to persons or property or constitutes a serious breach of these Terms.

The User may likewise request that the ride end early if they consider their safety to be at risk.

10. Lost property

If the User believes they have left a personal item in the vehicle, they may submit a support request (“Help and Support Ticket”) from the relevant completed ride in the Platform’s “Completed Rides” section.

The Platform may facilitate communication between the User and the Driver to locate and return the item, without guaranteeing that it will be found or delivered. The Company does not take possession or custody of the item and is not liable for its loss, damage or failure to be found, unless its liability arises under a mandatory provision of applicable law.

The method, place and any cost of returning the item are agreed directly between the User and the Driver.

11. Accident - Safety incident or emergency

In the event of a road accident, injury or other incident creating an immediate risk to persons or property, the User and the Driver must promptly contact the competent emergency services where required and follow their instructions.

The User may inform the Platform and submit a support request (“Help and Support Ticket”) from the relevant ride. The Platform may request the information necessary to examine the incident and facilitate communication with the Driver or Transport Provider.

Contacting the Platform does not replace contacting the Police, the National Emergency Aid Centre (EKAV), the Fire Service or another competent emergency service.

V. Payments - Financial Terms

Payments are made using the electronic payment methods supported by the Platform, including, indicatively, credit or debit card, Apple Pay, Google Pay or another displayed payment method, through independent partner payment service providers such as Stripe, in accordance with their terms and applicable law.

The legally required tax document for the fare and provision of the transport service is issued to the User by the Driver or, as applicable, the business acting as Transport Provider.

The Company issues the corresponding service invoice to the Driver or Transport Provider for the intermediation or Platform-use commission, plus applicable VAT. This commission is a separate and distinct charge, is not incorporated into the fare and does not impose an additional charge on the User. On electronic payment, the applicable commission may be withheld and paid directly to the Company, while the remaining amount is paid to the Driver or Transport Provider. Its amount, basis and calculation method are disclosed in the Driver Payment Terms in force at the time.

The Platform is not liable for errors, delays, technical malfunctions, failure to complete transactions, unauthorised charges or other deficiencies attributable to third-party payment providers, banking institutions or incorrect information supplied by the User.

The User pays the total fare displayed before final submission of the booking for the particular journey. No separate Platform-use or administration fee is charged to the User.

If payment is declined or not completed due to insufficient funds, incorrect details, a restriction on the payment method or another reason, the User remains obliged to pay the amount lawfully due and may be asked to select or enter a different payment method. The Platform may temporarily restrict the ability to make new bookings until the outstanding amount is paid.

In the event of a duplicate, incorrect or unrecognised charge, the User may submit a support request (“Help and Support Ticket”) from the relevant ride. Once the error is verified, a refund of the corresponding amount is initiated through the original payment method, where possible.

VI. Limitation of Liability

The Company provides electronic intermediation services and does not itself perform transport services or act as a carrier. The Driver or, as applicable, the Transport Provider is responsible for the lawful, safe and proper performance of the transport and for their own acts or omissions. The Company is not liable for delays, cancellations, accidents, loss or damage attributable exclusively to acts or omissions of the Driver, Transport Provider, User or third parties, or to events beyond its reasonable control. The Company is responsible for the proper provision of the intermediation services it undertakes, in accordance with these Terms and applicable law. No term excludes or limits the Company’s liability where such exclusion or limitation is prohibited by a mandatory provision of applicable law.

The Company makes reasonable efforts to ensure the availability and proper operation of the Platform, without guaranteeing uninterrupted or error-free operation or Driver availability for every transport request.

VII. Force Majeure

Neither party is liable for delay or inability to fulfil an obligation due to force majeure or circumstances beyond its reasonable control, including, indicatively, extreme weather, natural disasters, fires, widespread network or telecommunications outages, cyberattacks, strikes, traffic bans or acts of public authorities.

The affected party makes reasonable efforts to mitigate the consequences of the incident. If such an event makes it impossible to perform a confirmed ride, the User is informed as soon as possible and the booking is cancelled without a charge for a service not provided. Any amount already paid or held is refunded or released, respectively, in accordance with applicable law.

VIII. Personal Data Protection

Personal data collected and processed in connection with the operation of the Platform are processed in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 - GDPR), applicable national legislation and the principles of lawfulness, transparency, data minimisation and security.

The Platform provides distinct, standalone information on personal data processing through a specific Passenger Privacy Policy and a separate Driver Privacy Policy, taking into account the different nature of the data, the individual processing purposes and the role of each category of Users within the intermediation service. Use of the Platform requires the User to have read the applicable Privacy Policies concerning them, which are available through the Platform and its Website.

IX. Suspension - Termination

The Company may restrict, suspend or terminate the User’s access to the Platform in the event of a serious or repeated breach of these Terms or applicable law, fraudulent or abusive use, unauthorised access, non-payment of overdue debts, or conduct endangering other persons or the proper operation of the Platform. The User is informed of the measure and its principal reason, unless notification is prohibited by law, may jeopardise the security of the Platform or may obstruct an investigation into unlawful or fraudulent activity. The User may request a review of the measure through the Platform’s support procedure. Suspension or termination of the account does not affect rights or obligations already arising from completed or confirmed bookings.

X. Intellectual Property

The Platform, its software, structure, design, distinctive signs, trademarks, logos, databases, texts, graphics and other content constitute intellectual or industrial property of the Company or third-party rights holders and are protected by applicable law. The Company grants the User a limited, personal, non-exclusive, non-transferable and revocable right to access and use the Platform solely for the purposes provided for in these Terms. Without prior written permission from the Company or the relevant rights holder, copying, reproduction, modification, distribution, resale, commercial exploitation, decompilation or attempted extraction of the Platform’s source code is prohibited, except where and to the extent expressly permitted by a mandatory provision of applicable law.

XI. Ratings - User Content

The Platform may allow ratings to be submitted exclusively by passengers about Drivers after completion of a ride. Ratings are recorded through a scoring system and used to assess quality and improve the services provided.

Individual ratings are not publicly accessible or displayed in detail to other users. The Platform may display only each Driver’s overall score, as calculated from all ratings received.

Ratings must be based on the User’s actual experience of the particular ride and expressed honestly and respectfully. Ratings containing unlawful, threatening, offensive, defamatory, discriminatory or irrelevant content, third parties’ personal data, advertising messages or deliberately misleading information are not permitted.

The Company may restrict or remove a rating that breaches these Terms or applicable law. The review and corresponding decision are made by an administrator, including following a report by a User or Driver.

A User or Driver affected by the removal or retention of a rating may request a review of the relevant decision through the Platform’s support procedure.

XII. Cancellations - No-Shows

The User may cancel the booking free of charge at least twenty-four (24) hours before the scheduled pick-up time. When less than twenty-four (24) hours and more than thirty (30) minutes remain, the User may submit a cancellation request for review by the administrator. Submission of the request does not cancel the booking, which remains active until the request has been handled. Any charge or refund is determined following review of the reason for cancellation, fault and the relevant circumstances. From thirty (30) minutes before the scheduled pick-up time until the journey starts, the immediate cancellation procedure set out below applies.

Where a refund is issued, it is processed using the original payment method. Any pre-authorisation or temporary hold is released in accordance with the payment service provider’s procedure. The time of cancellation submission is the time at which the request is recorded on the Platform, irrespective of when its review is completed.

The Driver may report the User as a no-show no earlier than twenty (20) minutes after the time specified by the User as the “arrival time” in the booking. For pick-ups from airports or ports, this period is forty (40) minutes. Waiting periods run from the specified arrival time, not from the time when the Driver arrives. The Driver must be at the agreed pick-up point and must have observed the required waiting period there. If the User is absent from the pick-up point when the no-show is reported and the above conditions are met, cancellation on no-show grounds is justified, regardless of whether the User responded to communications. The booking is cancelled immediately. Reporting a no-show does not result in an automatic charge; following a review of fault, a charge of up to the full booking price may be imposed.

After boarding and commencement of the ride, the booking cannot be cancelled through the Platform. The User may, however, request that the ride end early at a safe and legally permitted location. In that case, early completion does not reduce the agreed fare or create a right to a refund, and the User is charged the full amount of the original booking, unless the early completion is due to fault on the Driver’s part, a breakdown or unsuitability of the vehicle, a safety issue or another circumstance for which the User is not responsible. In those cases, the final charge and any refund are determined following an assessment of the facts and in accordance with applicable law.

From thirty (30) minutes before the scheduled pick-up time until the journey starts (“Passenger onboard / Start ride”), including after the scheduled pick-up time, either the User or the Driver may cancel the booking through the Platform. The cancellation action immediately cancels the booking and removes it from active journeys, irrespective of the administrator’s review. The review concerns financial settlement only and does not suspend the cancellation. A cancellation request submitted earlier that remains pending does not automatically cancel the booking when the final thirty-minute period begins; a new cancellation action by the User or the Driver is required. If the User wishes to find another Driver, a new booking request must be submitted.

The review takes into account the person who submitted the cancellation, the submission time, the description and reason given in the cancellation request, the booking details, the available geographical coordinates of the User and Driver at the relevant time, and any other relevant information recorded on the Platform. The administrator assesses the fault of the parties involved and, if further clarification is needed, may contact the User or Driver and request additional information.

After completing the review, the administrator determines the financial settlement based on the fault established from the request and the relevant evidence, in accordance with applicable law. If the cancellation is attributable to the Driver, the full amount is refunded to the User or released if it was only pre-authorised. If the cancellation is attributable to the User, the User may be charged the full booking price. The Driver or Transport Provider receives the amount due after deduction of the Company’s commission and the VAT on that commission, in accordance with the Drivers Payment Terms. The identity of the party submitting the cancellation request does not, by itself, determine fault or financial settlement. The parties are informed of the outcome through the Platform.

If the Driver submits a request to cancel a confirmed booking more than thirty (30) minutes before the scheduled pick-up time, the booking remains active and the Driver remains committed to performing it until the administrator handles the request. The administrator seeks another suitable Driver who can undertake the journey in time, without changing the agreed price or other essential features of the booking. If a replacement is found, the booking continues with the new Driver. If no replacement can be found in time, the booking is cancelled at no cost to the User and the full amount is refunded or released. From thirty (30) minutes before the scheduled pick-up time until the journey starts, the above immediate cancellation and fault review procedure applies to financial settlement. If the Driver fails to appear at the pick-up point without having submitted a cancellation request, the User may cancel on the grounds of the Driver’s no-show. The booking is cancelled immediately, irrespective of completion of the review. If the Driver’s fault is confirmed, the full amount is refunded or released to the User.

The contractual right to cancel does not restrict any rights of the User arising under mandatory provisions of applicable law.

XIII. Compensation

Any claim arising from damage allegedly caused by the User to the vehicle or to property of the Driver or Transport Provider concerns exclusively the legal relationship between them. The Company does not assess the amount of the damage, impose or collect any related charge, or guarantee satisfaction of any such claim.

The Platform may, without being obliged to do so, provide a technical means of communication or exchange of information between the parties involved, without becoming a party to the dispute or assuming responsibility for resolving it. The parties retain their rights under applicable law.

XIV. Assignment

The Company may assign or transfer, in whole or in part, its rights and obligations under these Terms to an affiliated or third-party business as part of a corporate reorganisation, transfer of a business or other lawful transaction. The User is informed in good time of any change materially affecting their contractual relationship or rights. Assignment or transfer does not restrict the User’s rights and must not be implemented in a manner that worsens their position as a consumer. The User may not assign their rights or obligations under these Terms to a third party without the Company’s prior written consent, unless otherwise provided by applicable law.

XV. Severability - Waiver

The invalidity of an individual term does not affect the validity of the remaining terms. Failure to exercise a right does not constitute a waiver. These terms constitute the entire agreement between the User and the Platform and prevail over any prior agreement or communication.

XVI. Communications - Notices - Complaints

The Company may communicate with the User by email, app notifications, SMS or another available means, using the contact details provided by the User. The User must keep their contact details complete and up to date. Notices concerning a particular booking are made available through the Platform and, where appropriate, also sent by another available means. Where applicable law requires information on a durable medium or proof of receipt, the Company follows the prescribed procedure.

The User may submit a query, complaint or support request (“Help and Support Ticket”) from the relevant booking in the Platform’s “Upcoming Rides” or “Completed Rides” sections, depending on the stage of the ride. For matters unrelated to a particular booking, the User may use the general contact channels listed on the Platform or Website.

The request is submitted as text describing the issue, without the option to attach files. The Company may request additional information necessary to review it. The decision is recorded in the ticketing system and displayed to the requester after completion of the review, together with the explanation, if one has been recorded.

The User is informed through the Platform or at their stated contact details of the progress and outcome of the request within a reasonable time, depending on the nature and complexity of the issue.

XVII. Consumer Rights

Nothing in these terms affects the consumer’s mandatory rights under applicable consumer protection legislation. In the event of a conflict, the protective legislation prevails.

XVIII. Governing Law - Jurisdiction

These Terms are governed by Greek law, subject to mandatory consumer protection provisions and any rights the User may derive from the law of their country of habitual residence.

The invalidity or non-application of an individual provision does not affect the validity of the remaining Terms. Any dispute arising from use of the Platform or application of these Terms falls within the jurisdiction of the courts designated by the provisions on international and territorial jurisdiction applicable at the time.

Passenger Application Terms of Use

I. Definitions - Subject Matter

These Terms of Use govern the conditions under which any natural person uses the transport intermediation Platform of the company named “Perloo Tech ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε.” (Perloo Tech Single-Member Private Company), trading as “Perloo Tech”, having its registered office in Rhodes at 39 Grigoriou Lampraki Street, postal code 85100 (hereinafter the “Company”). “Platform” means the digital application/platform through which the Company connects passengers with independent, lawfully licensed drivers of public-use passenger vehicles (E.D.X.) and private-use passenger vehicles (E.I.X.). “User” or “Passenger” means any natural person using the Platform to seek transport services. “Driver” means any professional driver of an E.D.X. or E.I.X. vehicle and other lawfully licensed carriers.

The Platform operates exclusively as a transport intermediation service between Passengers/Users and Drivers. The Company does not itself provide transport services, does not act as a carrier and does not become a party to the transport contract concluded between passengers and drivers. The Company’s role is limited to that of an intermediation service provider.

II. Platform Services

The Platform provides Users with specially designed software. By downloading the Platform to their device and provided they have internet access, the User may, subject to availability, use the Company’s digital intermediation service to search for and book taxi transport.

Before using the Platform’s services, the Passenger must provide true, accurate and up-to-date information upon registration. Specifically, the Passenger/User must provide the Platform with their first name, surname, telephone number and email address in order to use its services under these terms and applicable law. For more information on the collection and processing of your personal data, please refer to the Company’s Passenger Privacy Policy.

When using the Platform, the Passenger submits the relevant request to book and perform the transport. The request is forwarded to available drivers, who receive only the information strictly necessary to perform the transport, including in particular the User’s approximate boarding location and destination. Driver and vehicle details are displayed thirty (30) minutes before the scheduled pickup time: the Driver’s full name and the vehicle’s make, registration number and colour. This display period may change, with notice through the Platform before the change applies to the relevant booking.

III. User Obligations

When registering on the Platform, the User must provide their true and accurate personal details. They must also keep those details up to date while using the Platform and are solely responsible for the accuracy of the information they provide. The User must use the Platform solely for its intended purposes and in accordance with applicable law, these Terms of Use and accepted standards of morality, refraining from any abusive, fraudulent or unlawful conduct.

Furthermore, use of the Platform requires the User to comply fully with applicable legislation. In particular, the User must behave decently and lawfully towards Drivers and third parties, respect the Driver, the vehicle and the safety of the transport, and refrain from acts or omissions that may cause damage, soiling or disturbance. Specifically, the User must comply with the Driver’s reasonable instructions intended to ensure the safe and lawful performance of the transport.

The User must not use the Platform to transport prohibited items, hazardous materials or items whose possession or transport is unlawful, or ask the Driver to act contrary to the law or the operating regulations for E.D.X. vehicles. Use of the Platform to harass, threaten, infringe personality rights or violate third-party rights is also prohibited.

IV. Payments

Before final submission of the request, the Platform calculates and displays the total amount payable to the Passenger on the basis of the journey details. For journeys using an E.D.X. vehicle, the amount includes the applicable fare; for services using an E.I.X. vehicle with a driver, it includes the predetermined price for hiring the whole vehicle, in accordance with the law applicable at the time. The total amount includes every additional charge known in advance, displayed separately before submission of the request. No separate Platform-use or administration fee (service fee) is imposed on the Passenger.

Payment is made using the Platform’s available electronic payment methods. The Platform collects the amount and pays the Driver or transport or vehicle-hire provider their share after withholding the Company’s agreed intermediation commission. This commission is borne by the Driver or provider and does not impose an additional charge on the Passenger. The remuneration of the Driver or provider does not constitute revenue of the Company. Further information is provided in the “Passenger Payment Terms”, available in the relevant section of the Website.

V. Liability

In its dealings with Users/Passengers, the Company makes every effort, in good faith, to ensure that transactions are properly performed.

The Company is not liable for the accuracy or completeness of information supplied by the User when using the Platform’s services. It also makes every possible effort, using the most up-to-date and secure technical and organisational processing measures, to ensure safe use of the Platform. However, hyperlinks or advertising banners on the Platform may direct users to websites on other servers not controlled by the Company. Accordingly, the Company bears no liability for the content of those websites or any damage arising from their use. Any issue encountered when visiting or using those websites and pages should be addressed directly to the relevant websites and pages and their owners, who bear the corresponding responsibility. In no circumstances should the Company be regarded as approving or accepting the content or services of the websites and pages to which it links, or as being associated with them in any other way.

Users are prohibited from introducing, by any means, malicious software or data into the Platform that would or could alter its appearance, the completeness of its data or its organisation. In such a case, the Company reserves the right to take any appropriate legal action to obtain redress for any damage it may suffer.

The Company reserves the right to modify the form and content of the Platform whenever it considers necessary and without prior notice.

Furthermore, the Company bears no liability for the performance or quality of the transport, accidents or any damage arising during provision of the transport service. Any related claim by the Passenger/User must be brought exclusively against the Driver, who is solely responsible for performing the transport in accordance with applicable law.

VI. Ride Cancellation and No-Shows

The contractual right to cancel does not restrict any rights of the User arising under mandatory provisions of applicable law.

VII. Duration, Termination and Suspension of Access

From the date of acceptance of these Terms, the User is entitled to withdraw from them at any time, without giving reasons and without any charge, by submitting an account deletion request through the Platform.

The Company reserves the right to suspend or discontinue the User’s access to the Platform temporarily or permanently in the event of a breach of these terms or applicable law.

VIII. Personal Data Protection

Users’ personal data are processed in accordance with the General Data Protection Regulation (EU 2016/679), Law 4624/2019 and other applicable national and EU personal data protection legislation, as well as the Company’s current Passenger Privacy Policy.

IX. Governing Law and Miscellaneous Terms

These terms of use of the Company’s Platform, and any amendment or change to them, are governed by Greek law and the relevant law of the European Union.

Any provision of the above terms that becomes contrary to the above sources of law automatically ceases to apply and is removed from this document without in any way affecting the validity of the remaining terms.

Any dispute arising from use of the Platform or application of these Terms falls within the jurisdiction of the courts designated by the provisions on international and territorial jurisdiction applicable at the time.