Driver Payment Terms

I. Scope and definitions

The company named “Perloo Tech MONOPROSOPI I.K.E.” (a Greek single-member private company), trading as “Perloo Tech”, with its registered office at 39 Grigoriou Lampraki Street, Rhodes, postal code 85100 (the “Company”), provides technology-based intermediation services between passengers and professional transport or vehicle hire providers through a digital platform (the “Platform”).

“Partner” means:

a) a licensed driver or operator of a public-use passenger vehicle (EDX); or

b) a business or professional that lawfully provides and hires out private-use passenger vehicles with a driver (EIX).

“Driver” means the individual who performs the ride using the relevant EDX or EIX vehicle.

The Company does not itself perform the transport service or the hire of an entire EIX vehicle with a driver. Acceptance of these Terms does not create an employment relationship between the Company and the Partner or Driver, subject to the actual nature of their relationship and applicable law.

II. Financial scope of EDX rides

For rides performed in an EDX vehicle, “EDX Fare” means the amount payable by the Passenger for the specific ride, as calculated and displayed through the Platform in accordance with the booking details and applicable law.

The Partner must perform the ride using an appropriately licensed EDX vehicle and comply with all rules governing the determination, disclosure and collection of the lawful fare.

The Company's intermediation commission is borne by the Partner and deducted from the amount payable to them. No separate Platform usage or administration fee is charged to the Passenger.

III. Financial scope of EIX vehicle hire with a driver

For services provided using an EIX vehicle with a driver, “EIX Hire Price” means the predetermined price for hiring the entire vehicle with a driver, following an advance booking and prior conclusion of the relevant agreement.

The EIX Hire Price is not a taxi fare, is not determined by a taximeter and does not concern an individual passenger transport service assigned on demand. The Partner may not use an EIX vehicle with a driver to provide fare-based transport or to provide transport without the required advance booking and agreement.

The Partner must comply with:

a) the applicable statutory minimum hire duration;

b) the applicable statutory minimum price;

c) the required minimum advance booking period;

d) the obligation to electronically register and finalise the agreement in the competent digital registry in advance; and

e) any geographical or time restrictions under applicable law.

Where the general minimum hire duration of two (2) to three (3) hours applies, the EIX Hire Price may not be less than eighty-two euros (€82), with the applicable VAT rate applied.

For hire services on Greek islands other than Crete and Evia, subject to the statutory conditions and during the period from 1 April to 31 October, a minimum duration of thirty (30) minutes and a minimum price of thirty-six euros (€36) may apply.

The above amounts, periods and minimum durations apply as in force from time to time. If the regulatory framework changes, the new statutory minimum limits automatically prevail.

The Partner is responsible for the accuracy of the EIX agreement details and its timely registration in the competent registry. Where the Company undertakes registration as an intermediary, the Partner must provide complete and accurate information in good time.

IV. Intermediation commission

For each completed ride or hire arranged through the Platform, the Partner owes the Company a commission of fifteen per cent (15%) of the total price of that ride or hire, including any VAT applicable to that price and before deduction of the Company's commission.

This commission is the Company's net remuneration, excluding VAT on the commission itself. That VAT is calculated in addition to the commission at the applicable rate, is borne by the Partner and is paid to the Company together with the commission against issuance of the legally required invoice.

The Total Price is charged for a justified no-show. For cancellation, the administrator decides on a full charge or no charge in accordance with these Terms. When a full charge attributable to Passenger fault is finalised, Perloo retains the same commission of 15% of the amount, plus VAT on the commission, and the balance is paid to the Partner. This is not an additional charge to the Passenger.

Commission is calculated:

a) for EDX vehicles, on the EDX Fare; and

b) for EIX vehicles, on the EIX Hire Price.

Commission is calculated on the total price of the relevant ride or hire, as defined above. No additional Transaction Processing Fee or other separate Platform Fee applies.

Commission becomes due upon completion of the ride or hire or, in the case described above, upon finalisation of the charge attributable to Passenger fault. It is collected by deduction before the balance is paid to the Partner. Any unpaid commission may be set off against the Security Balance or invoiced periodically in accordance with the Company's settlement policy in force from time to time.

V. Collection and payment of funds

The Passenger pays through Stripe using a card, Apple Pay or Google Pay. The full amount is held at booking and captured upon completion. The funds remain with Stripe until allocated through Stripe Connect to Perloo and the Partner. The Partner receives the amount due after deduction of:

a) the intermediation commission and VAT on that commission;

b) any refunds or payment reversals;

c) any lawful withholdings for third parties; and

d) any other overdue and ascertained debt owed by the Partner to the Company.

The Partner's balance is credited to their Stripe Connect account. When funds become available, the Partner requests a payout to their bank account subject to Stripe's terms and restrictions. The applicable Stripe transaction processing and payout fees are borne by the Partner and are separate from Perloo's commission. Stripe collects the IBAN and banking details; Perloo has no access to them. Perloo uses connected-account identifiers and transaction status information necessary for payment management.

The Company may temporarily withhold payment where there is documented evidence indicating fraud, a duplicate or incorrect charge, failure to perform the service, a chargeback or a material breach of these Terms. The Partner is informed of the withholding and may submit their views and supporting evidence.

VI. Partner Security Balance

At the start of the relationship, the Partner pays a security balance of one hundred euros (€100), held to secure their financial obligations arising from use of the Platform.

The Security Balance is not a bank deposit, bears no interest and is not set off against the Partner's remuneration except as provided in these Terms.

The following may be deducted from the Security Balance:

a) overdue intermediation commissions and the applicable VAT;

b) refunds, chargebacks and upheld charge disputes;

c) amounts arising from incorrect, inaccurate or unlawful charges;

d) contractual charges provided for in these Terms; and

e) other overdue and ascertained claims of the Company.

The Partner must maintain an available minimum Security Balance of thirty euros (€30). If the balance falls below this threshold, the Company may, following an administrator's decision and notice to the Partner, suspend the assignment of new rides until the balance is restored.

Each deduction is recorded in the Partner's financial account, stating its reason and amount. The Partner may request a review of the deduction through the support procedure.

After the relationship ends and all mutual obligations have been finally reconciled and settled, the available remaining Security Balance is returned within thirty (30) calendar days.

VII. Cancellations by the Partner or Driver

The Partner and Driver must perform every accepted booking unless a serious reason makes performance impossible or unsafe.

If the Driver requests cancellation more than 30 minutes before pickup, the booking remains active and the Driver remains committed until the request is handled. The administrator seeks a suitable replacement without changing the price or material booking characteristics. If no replacement is found in time, the booking is cancelled without a charge to the Passenger and the amount is refunded or released. If the Driver does not appear, the Passenger may cancel on that basis. Where the Driver's responsibility is confirmed, a full refund or release is made.

From thirty (30) minutes before the scheduled pickup time until the ride actually starts (Passenger onboard / Start ride), including after the scheduled time, either the Passenger or the Driver may cancel the booking immediately. The booking is removed from active rides, and the administrator reviews the financial settlement separately. An earlier pending request does not automatically become a cancellation when the final thirty-minute period starts; a new cancellation action is required. A new booking is required to search for another Driver.

When reviewing a cancellation or dispute, the time, reason and description of the request, booking and transaction details, and the parties' explanations are considered. For a no-show, the Passenger's and Driver's location snapshots at the time of declaration are used where available. Neither a continuously stored GPS history nor the Passenger's GPS permission is a prerequisite for booking. Retention of this information is governed by the respective Privacy Notices.

The administrator decides on a full cancellation charge or no charge according to responsibility and the circumstances. Where the Driver is at fault, the amount is refunded in full or released. If a full charge to the Passenger is decided, commission of 15% and VAT on the commission are deducted from the amount payable to the Partner. The party submitting the request does not, by itself, determine responsibility. The parties are informed of the outcome and retain their statutory rights.

The Driver may declare a no-show no earlier than twenty (20) minutes after the arrival time stated in the booking, or forty (40) minutes for an airport or port pickup. The Driver must be at the agreed location and must have waited there for the required period. Waiting time is calculated from the current time recorded in the booking or, where a change has been approved by the administrator and recorded in the booking, from the new time, not from the Driver's early arrival. If these conditions are met and the Passenger is not at the pickup point, the no-show is justified irrespective of whether the Passenger responds to communications. The declaration cancels the booking and the Total Price is charged for a justified no-show. The Passenger retains the right to dispute the charge through a claim management request and all statutory rights.

The Passenger may request a change of date or time. The change takes effect only if approved by the administrator and recorded in the booking. Submitting a request does not mean it has been accepted. Until the change is approved and recorded, the original booking date and time remain applicable. In the event of a flight or ferry delay, the Passenger informs the Platform and requests the change; merely providing a flight or ferry number does not automatically change the time. Once the change is approved and recorded, no-show waiting periods are calculated from the new time. A change of date or time does not result in an additional charge provided that the other service details remain unchanged.

Where the administrator determines that the Partner or Driver is at fault for the cancellation, a proportionate financial charge of up to twenty euros (€20) may be imposed for that ride or hire. The charge is not imposed automatically upon submission of a request.

In determining the charge, particular account is taken of:

a) the interval between cancellation and the scheduled start;

b) the reason for cancellation;

c) the possibility of replacing the Driver;

d) any recurrence of similar cancellations; and

e) the evidence provided by the Partner.

The charge may be deducted from the Security Balance or future payments. The Partner is informed of its reason and amount and may request a review.

No charge is imposed where cancellation results from a proven force majeure event, a serious safety issue, a sudden breakdown that could not reasonably have been foreseen, or another cause for which neither the Partner nor the Driver is responsible.

The charge concerns only the contractual relationship between the Company and the Partner and is not compensation payable to the Passenger.

VIII. Financial adjustments and disputes

The Company may make a financial adjustment where it establishes:

a) an incorrect, duplicate, inaccurate or unauthorised charge;

b) a charge for a service that was not performed and for which no amount is due under the applicable cancellation or no-show terms;

c) a breach of EDX or EIX pricing rules;

d) an accepted chargeback or refund request; or

e) abusive or fraudulent use of the Platform.

Since the EDX Fare and EIX Hire Price are calculated by the Platform, the Partner may not demand or collect a different or additional amount from the Passenger unless the additional charge is displayed in the Platform and has been accepted in advance by the Passenger, or is required by applicable law.

After boarding and the start of the ride, the ride cannot be cancelled through the Platform. The Passenger may request early completion at a safe and lawful location. The full original booking amount is charged, without automatic proportional recalculation. Any request for a financial adjustment or refund is subsequently submitted as a claim management request and reviewed by the administrator in light of the circumstances, particularly Driver fault, vehicle breakdown or unsuitability, and safety issues. Submission does not automatically result in a refund. Rights under mandatory provisions of law remain unaffected. The Partner may not unilaterally change the price. Financial adjustments are made through the Platform following an administrator's decision.

Before a financial adjustment is finalised, the Partner is informed and given an opportunity to comment, unless an immediate temporary hold is needed to prevent fraud or further financial loss.

Requests are submitted to the support system as text describing the incident, without the option to attach files. The administrator reviews the available information and may request clarification. The decision and, where recorded, its reasons are displayed to the applicant after the review is completed. Charging and refund decisions are made by the administrator and implemented through the system.

IX. Taxation and invoices

The Company's commission is subject to VAT at the applicable rate. Any other amount is treated for tax purposes according to its nature and applicable law.

Perloo issues the Partner the legally required invoice for commission of 15% of the total ride value, including VAT on the transport service, plus VAT on the commission. The Partner issues the Passenger the legally required receipt or invoice for the entire ride. Perloo issues each Partner a consolidated monthly invoice for its commission and the corresponding VAT relating to the preceding calendar month, by the 15th day of the following month. Invoices are issued through Perloo's separate invoicing software. Monthly invoicing is distinct from commission deduction and payment settlement through Stripe Connect.

The Partner is solely responsible for:

a) issuing the legally required tax documents relating to the EDX Fare or EIX Hire Price;

b) applying the correct VAT rate;

c) reporting and recording their income for tax and accounting purposes; and

d) meeting any social insurance or other financial obligation arising from their activity.

X. Changes to financial terms

The Company may change the commission, the Security Balance amount or the charging model by giving the Partner prior notice on a durable medium, allowing a reasonable adjustment period and complying with applicable statutory notice periods. Where Regulation (EU) 2019/1150 applies, at least fifteen (15) days' notice, or longer where required, is given, subject to the exceptions provided in that Regulation.

Changes apply only to rides or hires accepted after they take effect. If the Partner does not accept the amended terms, they may stop using the Platform, subject to settlement of obligations already incurred.

XI. Late payment and suspension of access

In the event of late payment of overdue debts, the Company may, after giving notice, suspend or restrict the Partner's access to the Platform until those debts are paid.

The Partner may not unilaterally set off a claim against the Company unless the claim has been acknowledged by the Company, established by a final court judgment or may be set off under a mandatory provision of law.

Temporary suspension of access does not, by itself, terminate the relationship.

XII. Acceptance and binding effect

The Driver accepts these Terms either by expressly accepting them through the Platform (for example, by selecting the relevant acceptance/acknowledgement checkbox) or by continuing in any manner to use the Company's intermediation services.

These Terms form an integral and binding part of the Company's General Terms and Conditions of Use of the Platform and supplement them. In the event of a conflict or inconsistency between these Terms and the Platform's General Terms of Use, the more specific terms prevail to the extent that they concern the Drivers' financial relationship and payment terms.